Privacy Policy

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Effective Date: 21 November 2025

1. Introduction

OUS (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) and relevant guidelines enforced by the Malaysian Communications and Multimedia Commission (MCMC).

2. What Personal Data We Collect

We may collect personal data when you:

  • Visit our website or use our services
  • Contact us through contact us page
  • Apply job opening position

Types of Data Collected

  • Personal Identifiable Information (PII): Name, email address, phone number
  • Payment Information: Payment details required for transaction processing (handled securely by trusted payment gateway partners)
  • Technical Data: IP address, browser type, cookies, device information, and usage data
  • Business Information: Company name, registration number, billing details (if applicable)

Why We Collect This Data

  • To provide services and deliver products
  • To improve customer experience, support, and website performance
  • To comply with local laws and requirements under MCMC guidelines

3. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To fulfill service agreements, process orders, and respond to inquiries
  • Marketing & Communication: With your consent, we may send newsletters, promotions, and service updates
  • Compliance & Legal Obligations: To meet regulatory obligations imposed by MCMC, PDPA, and relevant financial authorities

4. Sharing & Disclosure of Information

We respect your privacy and do not sell or rent your personal data. However, your data may be
disclosed in the following circumstances:

Legal Requirements

  • If required by law, regulatory bodies, or investigations (e.g., MCMC, law enforcement)
  • You acknowledge that our management shall not be held responsible for sharing your personal data with authorised cyber investigation agencies of appropriate government authorities when legally required

Business Transfers

  • In cases of mergers, acquisitions, or company restructuring

5. Data Storage & Security Measures

We implement industry-standard security measures including:

  • SSL encryption Secure servers and firewalls
  • Access controls to protect stored data

Data Retention

  • Personal data is retained only as long as necessary to fulfil service requirements or legal obligations.

Data Location

  • Your data may be stored on secure servers within Malaysia or in jurisdictions with adequate data protection standards.

6. Your Data Protection Rights

Under the PDPA 2010, you have the right to:

  • Access your data: Request a copy of the personal data we hold
  • Correct your data: Update or correct inaccurate or incomplete information
  • Withdraw consent: Stop us from processing your data where consent applies
  • Request deletion: Request removal of your data where legally permissible

If you wish to exercise your rights, please contact us:

Email: Inquiry@ous.com.my
Phone: +6012 – 3658996 & +6012 – 9618996
Address:  1-1 Jalan Tasik Utama 3, Medan Niaga Tasik Damai, Lakefield Sg Besi, 57000 Kuala Lumpur.

7. Cookies & Tracking Technologies

OUS uses cookies to improve user experience and functionality. Cookies help us understand how visitors use our website and allow us to:

  • Remember your preferences
  • Enhance website performance
  • Improve overall usability

Types of Cookies Used

  • Strictly Necessary Cookies:Essential for proper website functionality
  • Performance & Functionality Cookies: Enhance website performance and remember user settings
  • Analytical Cookies: Collect aggregated information about how visitors use the website

By using our website, you consent to the use of cookies as described in this Privacy Policy. You may adjust or disable cookies through your browser settings.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

  • Legal changes
  • Service updates
  • Internal policy improvements

Any changes will be posted with an updated Effective Date.

10. Governing Law

This Privacy Policy is governed by the laws of Malaysia, specifically:

  • The Personal Data Protection Act 2010 (PDPA)
  • MCMC guidelines on data privacy and electronic communications